I Love You. You Get Me.
When I went into business for myself as a teen, I quickly became accustomed to hearing this statement from my clients: “I love you. You get me.” It wasn’t until I hit my late 20s that I realized these were unfamiliar words in the business world.
To this day I still hear the statement, and when I tell my friends in different industries, they seem stunned by this phenomenon.
So, I share with you the recipe here:
– Listen to your client: Actually hear what they have to say.
– Be curious: Sincerely ask questions about what they have to say.
– Show empathy: Indicate you understand the way they feel.
That’s it. It’s not a secret family receipe. I do not have any special powers.
You have the ability to do the same things.
The only thing you have to do that I cannot teach, is to be sincere.
If you take the steps above as a form of manipulation, you will be found out, and found out quickly. However, do it with authenticity-prove you want to know more about your client-and you will reap the rewards.
Somewhere, at some point in time, many of us learned that taking time to understand a client is a bad thing, that it wastes time, and that time is money. Others also believe that knowing another person on a personal level in business is downright wrong. I’m not sure where all of this started, but I know it’s not how I intend to interact with the people in my life, including my clients.
So try it: Listen. Ask. Empathize.
Listening to the Legacy of You,
POST BLOG WORKSHOP
1) On a scale of 1-5: how are you as a listener?
2) On a scale of 1-5: how much curiosity do you show towards others?
3) On a scale of 1-5: how well do you empathize with others?
4) How can you increase your skill sets in questions 1-3?
5) Contribute your answers in the comments section below!
BONUS: A 2 MINUTE AND 53 SECOND KILLLLLLLLER VIDEO THAT SOMEONE ANIMATED – A Brené Brown’s Speech on Empathy: CHECK IT OUT NOW, TOTALLY WORTH IT!